Return, Refund & Exchange Policy

At SareeFusion, we are committed to providing premium-quality sarees and ensuring a smooth shopping experience. Every product undergoes a quality inspection before dispatch. If you are not completely satisfied with your purchase, please review our policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You receive a damaged or defective product.

  • You receive the wrong product.

  • The product has a manufacturing defect.

To be eligible for a return, the product must be:

  • Unused, unwashed, and unworn.

  • Returned with all original tags, packaging, and accessories.

  • In the same condition as received.

Products that have been washed, altered, ironed, or used are not eligible for return or exchange.

2. Non-Returnable Items

Returns or exchanges are not accepted for:

  • Sarees with fall and pico completed.

  • Stitched or customized blouse pieces.

  • Customized or made-to-order products.

  • Gift cards.

  • Clearance, sale, or promotional items (unless damaged or incorrect).

  • Products returned without original tags or packaging.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Kindly provide:

  • Your Order ID

  • Clear photographs of the product

  • An unboxing video showing the issue (recommended for faster resolution)

Once verified, we will arrange a replacement or issue a full refund.

4. Exchange Policy

Eligible products can be exchanged for another available product of equal or higher value (price difference, if any, will apply).

Exchanges are subject to stock availability.

5. Refund Policy

After receiving and inspecting the returned product:

  • Refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method.

  • COD order refunds will be processed via bank transfer or UPI after confirmation.

Shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, SareeFusion will bear the return shipping cost.

  • For approved customer-initiated returns, return shipping charges may be deducted from the refund, if applicable.

7. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation is not possible. Customers may request a return if the order meets the eligibility criteria above.

8. Colour & Design Variation

We strive to display product colours as accurately as possible. However, slight colour variations may occur due to screen settings, lighting, and photography.

Handcrafted sarees may have minor weaving or printing irregularities that are part of the craftsmanship and should not be considered defects.

9. How to Request a Return

Please contact our customer support with:

  • Order Number

  • Registered Email Address

  • Reason for Return

  • Product Images

  • Unboxing Video (if applicable)

Our team will review your request within 1–2 business days and provide further instructions.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

SareeFusion Customer Support

Email: sareefusion9@gmail.com

Website: https://www.sareefusion.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST